Check ou Privacy Policy and Conditions
At Nexon ToolKart, we strive to ensure your complete satisfaction with every purchase.
If you are not fully satisfied, we’re here to help with easy returns and replacements.
Returns are accepted within 7 days of product delivery.
Products must be unused, undamaged, and in original packaging with all tags, manuals, and accessories.
A valid proof of purchase (invoice or order ID) is required for all return requests.
Certain items such as used tools, consumables, or customized products may not be eligible for return.
Contact our support team at support@nexontoolkart.com or call [Insert Contact Number] within the return window.
Provide details such as order ID, reason for return, and product images (if defective or damaged).
Once your request is approved, we’ll arrange a pickup or guide you through the return shipment process.
After inspection, we will process a replacement, exchange, or refund as applicable.
Refunds are initiated to the original payment method within 5–7 business days after product inspection and approval.
In case of prepaid orders, the refund will reflect in your account depending on your bank or payment gateway’s policies.
Shipping charges (if any) are non-refundable unless the return is due to a defective or incorrect item.
If you receive a damaged, defective, or wrong product, please report it within 48 hours of delivery.
Our team will verify the issue and arrange a free replacement or full refund as per the case.
Certain items are not eligible for return, including:
Products showing signs of use or tampering
Electrical tools with broken seals or missing parts
Consumables or accessories (e.g., drill bits, cutting wheels, batteries)
Customized or bulk-ordered items
If you wish to exchange an item for a different model or variant, please contact us within 7 days.
Exchange requests will be processed only if the returned item meets the eligibility criteria.
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